Teams that are highly effective at generating, accessing, and applying knowledge to address issues and exploit opportunities can achieve a significant advantage over competitors. For teams seeking to enhance their ability to utilize knowledge in a meaningful way, four essential elements must be established. These essential elements include: TeamBook: Contains the essential information anyone who serves as a member of the team needs to know Team "yellow pages:" Identifies the subject matter experts (both on and outside the team) who can help address key issues that team members are likely to face Competitive tracking and best practices: Contains vital information that can be used for benchmarking and improving processes Chronicle of team learning: Chronicles the lessons the team and its members have learned that could be of direct benefit to others

DEVELOP TEAM KNOWLEDGE TeamBook (paper or electronic) Database relating to relevant team knowledge (charter, member roles, points of implementation, assignments, operating guidelines, etc.). Use as a mechanism to get new team members up to speed quickly. Team "Yellow Pages" Identifies subject matter experts (both on team and outside the team) who can address key issues. Competitive Tracking and Best Practices Information Chronicle of Team Learning   OUTCOME To establish a means to document, retain, and more effectively utilize existing and newly developed knowledge.

[1. Organization Assessment - 2. Future Vision - 3. New Role for Managers
4. Change Pathway and Points of Implementation - 5. Internal Consulting Capability
6. Ongoing Feedback and Development Planning Mechanisms - 7. Team Knowledge]