Customizing a Training Program While some organizations find the right fit with pre-existing training modules, others call for a program that accommodates their specific goals and training needs. Rayner & Associates will customize training to meet your organization's expectations so that you can achieve the results you require. When we approach the customization of our materials, we first try to determine the extent of modification/creation that will be required. To help us assess the scope of a project, we have created a model showing three levels of customization: LEVEL ONE Requires only superficial changes to the existing core product. Examples include: Wording changes Changes to the order of the modules Changes to the cover and title page so that it has the appearance of an "in-house" product LEVEL TWO Requires the addition of models, processes, case studies and practices already utilized by the client organization. Typically the client provides the information/models/case studies, and we provide writing, editing, formatting and strategies for teaching the additional elements. Examples include: The common problem solving steps already in use throughout the organization The addition of a case study specific to the industry of the client organization The addition of references to and examples of communication standards already utilized by the client The deletion of references to technology or resources not available within the client organization LEVEL THREE Requires the creation of an entirely new module or training program in order to better address specific client issues. We typically conduct the research; develop a detailed outline of how the module or program is to be structured; write it up; create the accompanying graphics; format the document, overhead slides, or other training materials; run a pilot; and make improvements based on the pilot feedback.   We can provide any level of customization to our existing products that your organization deems necessary. We can turn around changes very quickly--in fact, we consider our ability to create customized training offerings a strong competency of the firm. Obviously, the more Level Two and Level Three customization work required, the greater the amount of time and cost for completion. In addition to customizing participant materials, we also create corresponding trainer manuals and training aids.

Examples of customized training programs (all of these required some degree of Level 3 customization): Leadership Workshop A manufacturing facility required training for its front line managers following a plant redesign. Through a series of interviews and organizational assessments, Rayner & Associates created a workshop that included the following modules: 13 Disciplines Assessment, Team Charter, Boundary Conditions, Operating Guidelines, Meetings, Time Management, Team Communication, Decision Making, Rewards, Accountability. Additional activities were designed specifically for the organization. Team Training Rayner & Associates developed this training program to help teams at a high tech corporation fulfill their mission. Training included: Team Charter, Boundary Conditions, Operating Guidelines, Change Management and Team Reorganization, Problem Solving Tools, Decision Making and Filters, Team Communication, 360 Reviews and Accountability. Quality Workshop Through a series of interviews with a cross-section of the organization, Rayner & Associates identified several key issues that had an impact on quality performance. The accompanying workshop for first-line managers included a quality simulation, presentations by customers and quality inspectors, manager roles and responsibilities, development of a quality plan and a cross-training plan, and a senior staff question-and-answer panel. Project Team Leader Workshop Rayner & Associates designed training materials specifically for the leaders of project teams in an organization's worldwide training group. Because project teams have a short lifespan, the workshop dealt with specific issues identified by the organization and was structured around three phases of team development: start-up, performance, and conclusion.